Service Writer

Trinity Bikes, located in beautiful Redmond, is expanding our team. We are committed to keeping our customers riding by providing great service in a reasonable timeframe. Our family owned and operated business has had the pleasure of serving the Redmond community since 2005. Our staff throughout the years have allowed us to help create a great community of cyclists and develop many long term friendships. We have a wonderful culture that is focused around providing products and services and treating customers like family.

As a Service Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. You are the face of the Service Department to customers.

We’re looking for a teammate with stellar customer service chops and a willingness to learn. Because you’ll constantly be speaking with customers to evaluate issues and recommend repairs, we value fantastic hospitality skills above prior shop experience. This role requires elevated skills in communication, leadership and problem solving.

This is a full time position (34-40 hours) with work required on weekends.

What you’ll bring to the team

•Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task

•Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

•Top-notch communication skills

•Impressive attention to detail and a love for tinkering ‘til you figure it out

•Eagerness to learn the ins and outs of servicing bicycles

•A desire to continually learn proper service methods and new technologies

•Must be able to lift 55 lbs. or more regularly throughout the workday

If you are interested in joining our team at Trinity Bikes please complete the application below. Please attach your resume, including references, and a cover letter stating why you would like to join our team. We look forward to hearing from you!

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Thank you for your interest.

Trinity Bikes